Refund & Cancellation Policy

Email support@racesupport.co.za with your booking reference. The date we receive your email is the date we use to work out which refund below applies.

Our crew, stock and logistics are committed in advance, so the closer to race day you cancel, the less we can recover.

• More than 60 days before race day — full refund.
• 30 to 60 days before race day — 50% refund, or a full credit against the same race next year, valid for 12 months.

To transfer a booking, email us the new athlete's name, race number, contact details and nutrition requirements at least 48 hours before the race so we have time to prepare. A 25% admin fee applies to every transfer, and transfers close 14 days before race day — after that the incoming athlete needs to buy their own seconding package.

If you are injured, ill, or declared medically unfit by your own doctor, tell us as soon as you know. The sliding scale above falls away and we will give you a full credit against the same race next year, valid for 12 months.

We would rather keep supporting you next year than argue about a cut-off date, so talk to us.

• Race postponed — your booking moves to the new date automatically. If you cannot make the new date, you get a full credit or a full refund.
• Race cancelled outright — you get a full refund of everything you paid us, less any cost we have already incurred on your specific instruction, which we will itemise for you.

If we fail to provide the support you paid for — we do not arrive, or we miss the points in your package — you are entitled to a refund of the portion of your package we did not deliver. If we delivered nothing, you get everything back.

Where we are prevented from reaching you by something outside our reasonable control, as described in our terms, we will refund the undelivered portion of your package on the same basis. We would rather refund you fairly than argue about the cause.

• Refunds go back to the card you paid with, through Yoco. We cannot pay a refund to a different card or account.
• We process approved refunds within 5 business days. Your bank may take a few days more to show it.
• Refunds are made in South African Rand. We are not responsible for exchange-rate movement or your bank's fees on an international card.

This policy sits alongside your rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Nothing here takes away a right you have under those Acts. Where the law gives you more than this policy does, the law wins.

Email support@racesupport.co.za with your reference and what went wrong. We aim to respond within 3 business days and to resolve things without a fight.